Effective from: 1st April 2026

MDG Car Recovery is committed to protecting your personal data and respecting your privacy.

This privacy policy explains how we collect, use, store, and protect any information you provide when you use our services or interact with us.

We are a UK-based business operating in Bristol and surrounding areas, providing vehicle recovery, breakdown assistance, jump start services, vehicle diagnostics, and plant and machinery transport.

For the purposes of UK data protection law, MDG Car Recovery is the data controller of your personal information.

We take our responsibilities seriously and will only use your data in ways that are lawful, fair, and transparent.

Information We Collect

We may collect and process the following types of personal data:

• Contact information – Your name, phone number, email address, and postal address.
• Location data – Your current location when you request roadside assistance or recovery services.
• Vehicle information – Vehicle make, model, registration number, and details of any breakdown or issue.
• Communication data – Records of phone calls, WhatsApp messages, emails, and online form submissions.
• Payment information – Bank details or card information for processing payments.
• Website usage data – Information about how you use our website, collected via cookies and analytics tools.

We only collect data that is necessary to provide our services or to comply with legal obligations.

How We Collect Your Information

We collect your personal data through the following methods:

• Direct interactions – When you call us, send a message via WhatsApp, email, or complete an online form on our website.
• Service requests – When you book a recovery, breakdown assistance, or transport service with us.
• Website interactions – When you browse our website, request a quotation, or submit job details.
• Social media – When you contact us through our Facebook page or other social media platforms.
• Third parties – In some cases, we may receive your information from third parties such as insurance companies or breakdown providers acting on your behalf.

How We Use Your Information

We use your personal data for the following purposes:

• To provide our services
• To communicate with you
• To process payments
• To improve our services
• To comply with legal obligations
• For marketing purposes (with consent only)

We will never sell your personal data to third parties for marketing purposes.

Legal Basis for Processing

Under UK data protection law, we rely on the following legal bases:

• Contractual necessity
• Legitimate interests
• Legal compliance
• Consent

Sharing Your Information

We do not sell or rent your personal data to third parties.

We may share your information with:

• Service providers
• Insurance providers
• Legal authorities
• Third parties with your consent

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected.

We typically retain customer records for seven years to comply with tax, insurance, and legal obligations.

After this period, your data will be securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the following rights:

• Right to access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object

We will respond to your request within 30 days as required by UK law.

Cookies and Website Tracking

Our website uses cookies to improve your browsing experience and analyse website traffic.

• Essential cookies
• Analytical cookies
• Functional cookies

You can manage cookie preferences through your browser settings.

Data Security

We take appropriate technical and organisational measures to protect your data including:

• Secure servers and encrypted data transmission
• Restricted access to personal data
• Staff training on data protection
• Secure storage of records

International Data Transfers

We do not routinely transfer your personal data outside the United Kingdom.

Children's Privacy

Our services are not intended for children under the age of 16.

If we become aware that we have collected data from a child, we will delete it promptly.

Contact Us

MDG Car Recovery
Bristol, United Kingdom

Email: [Insert email address]

Phone: [Insert phone number]

WhatsApp: [Insert WhatsApp number]

Changes to This Privacy Policy

We may update this privacy policy from time to time.

Any changes will be posted on this page with an updated effective date.